How to Reset Reolink Duo
If you need to fix a frozen Reolink Duo, recover a forgotten password, or prepare the camera for a new setup, knowing how to reset Reolink Duo is essential.
The exact reset method depends on whether you want a simple reboot, a factory reset, or a full reconfiguration afterward.
What a Reset Does on a Reolink Duo
Reolink Duo cameras are dual-lens security cameras designed for wide coverage, often used with the Reolink app, Reolink Client, or NVR systems.
A reset can resolve configuration issues, but it also affects saved settings differently depending on the method you use.
- Soft reset: Restarts the camera without deleting settings.
- Factory reset: Restores the device to default settings and removes network and account configuration.
- App-side reset: Removes the camera from the app or client, but does not always reset the camera itself.
Before resetting, it helps to know whether your goal is troubleshooting, transferring ownership, or starting fresh with Wi-Fi or PoE setup.
How to Reset Reolink Duo with the Physical Reset Button
Most Reolink Duo models include a physical reset button located near the cable tail, under a waterproof cover, or beside the microSD card slot depending on the version.
This is the standard way to perform a factory reset.
Steps to factory reset the camera
- Make sure the camera is powered on.
- Locate the reset button on the device body or cable lead.
- Press and hold the reset button for about 10 seconds.
- Wait for the camera to reboot.
- Release the button when you hear or see the reset confirmation behavior, which varies by model.
After the reset, the camera returns to default status.
You will usually need to reconnect it in the Reolink app or software and set it up again as if it were new.
What to expect after a factory reset
- The camera may lose Wi-Fi settings.
- Administrator credentials may revert to default pairing behavior.
- Motion detection, recording schedules, and alerts may be cleared.
- The camera must be added again in the app, client, or NVR.
How to Reset Reolink Duo Without the Reset Button?
If the reset button is inaccessible or the camera is mounted in a hard-to-reach location, you may be able to reset it through the Reolink software interface, depending on firmware and model support.
This is not always a true factory reset, but it can help with management and troubleshooting.
Reset options in the Reolink app
Open the camera in the Reolink app, go to device settings, and check for options related to device information, network setup, or advanced settings.
Some models allow removal from the app or reconfiguration through software, but many still require the physical reset button for a full reset.
Reset options in Reolink Client
In Reolink Client for Windows or macOS, you can often edit device settings, change network details, or remove the camera from the client profile.
If the camera is online but misconfigured, this can be enough to restore access without physically touching the unit.
If the camera is offline, forgotten, or locked out, the physical reset button is usually the most reliable method.
Soft Reset vs Factory Reset
Understanding the difference helps avoid unnecessary setup work.
Soft reset
A soft reset is a power cycle.
It is useful when the camera is unresponsive, delayed, or temporarily disconnected.
- Unplug the camera from power or PoE.
- Wait 15 to 30 seconds.
- Reconnect power and let the device reboot fully.
Factory reset
A factory reset erases the saved configuration and should be used when you need to start over.
This is the correct method when selling the camera, moving it to a new property, or fixing persistent setup errors.
How to Re-Pair the Reolink Duo After Resetting
Once you know how to reset Reolink Duo, the next step is pairing it again.
The setup process depends on whether your model uses Wi-Fi, Ethernet, or PoE.
Using the Reolink app
- Open the Reolink app.
- Tap the plus icon to add a new device.
- Scan the QR code on the camera or enter the UID manually.
- Follow the guided setup steps.
- Create or confirm the admin password and network settings.
Using Reolink Client
- Launch Reolink Client on your computer.
- Add the camera by UID, IP address, or local scan.
- Enter the required credentials.
- Confirm the stream and detection settings.
Using an NVR
If your Reolink Duo is connected to a Reolink NVR, open the NVR interface and use the add camera function.
You may need to remove the old camera entry first, then add the reset device again.
Why a Reolink Duo Might Need to Be Reset
Common reasons for resetting include network changes, password issues, firmware glitches, and ownership transfer.
A reset is also helpful when the camera is not appearing in the app or is stuck in an offline state.
- Forgotten device password
- Wi-Fi network name or password changed
- Camera was moved to a different location
- Device is stuck during boot or pairing
- Firmware update caused a configuration problem
- You are giving or selling the camera to someone else
Troubleshooting After a Reset
If the camera does not come back online after resetting, check the power source first.
Reolink Duo cameras need a stable supply, and intermittent power can look like a setup failure.
Check these common issues
- Power adapter or PoE injector is not delivering enough power
- Ethernet cable is damaged or not fully seated
- Wi-Fi credentials were entered incorrectly
- The camera is too far from the router
- The app is using an outdated firmware version
- The device is still linked to an old client or account profile
It also helps to scan the QR code carefully and confirm that your phone has a stable internet connection during setup.
Best Practices Before You Reset
A factory reset can save time, but a little preparation prevents setup problems afterward.
Before you begin, record the camera name, location, Wi-Fi credentials, and any custom settings you want to restore.
- Save screenshots of motion zones and schedules.
- Note the camera UID or serial number.
- Confirm whether the camera is linked to a Reolink account or NVR.
- Check for available firmware updates.
- Disconnect the camera only after you are ready to reconfigure it.
If the camera stores important footage on a microSD card, reset actions usually do not automatically erase the card, but recording settings may need to be configured again after the device is re-added.
How to Reset Reolink Duo for Common Scenarios
The best reset method depends on the problem you are trying to solve.
Camera is frozen
Try a soft reset first by power cycling the camera.
If that fails, use the physical reset button.
Camera is offline
Verify power and network first.
If the device still cannot reconnect, perform a factory reset and set it up again.
Camera is being transferred to another owner
Use a factory reset and remove the camera from the Reolink app, Reolink Client, and any NVR or shared account before handing it over.
Password is lost
A factory reset is often the fastest way to restore access when admin credentials cannot be recovered through normal account tools.
When to Contact Reolink Support
If the reset button does not work, the camera never reboots, or the device still fails to pair after a reset, contact Reolink support with the model number, firmware version, and a description of the issue.
This is especially useful when the camera may have hardware damage or a firmware-level fault.
Support can also help if your Reolink Duo model uses a specific reset sequence or if your setup involves an NVR, PoE switch, or multi-camera configuration that is not behaving as expected.