Logitech webcams are known for their video quality, but even the popular C920 can run into microphone issues. If your C920’s built-in mic suddenly stopped working, don’t worry—you’re not alone, and it’s usually fixable.
Let’s walk through a few quick solutions to get your mic up and running again.
1. Check If the Microphone Is Disabled
Your system might have disabled the mic—especially if it’s a new setup or you’ve got multiple audio devices connected.
To check:
- Open Control Panel > System > Sound.
- Look under Input devices.
- If your Logitech mic isn’t listed, it may be disabled.
2. Enable Your Logitech Microphone
To manually enable it:
- Go to Control Panel > Hardware and Sound > Sound.
- Click the Recording tab.
- Right-click and check:
- Show Disabled Devices
- Show Disconnected Devices
- If the Logitech mic appears but is greyed out, right-click and hit Enable.
Now it should work in Zoom, Skype, or any other app.
3. Update the Webcam Driver
Sometimes, it’s all about the drivers—especially on older systems.
Here’s how to update your driver:
- Open Device Manager.
- Expand Imaging devices or Cameras.
- Right-click your Logitech C920, then select Update driver.
- Choose Search automatically for updated driver software.
- Restart your PC after the update.
For Windows 7:
Visit the Logitech Support Website, download the latest driver for your model, and install it manually.
4. Try Another App to Test the Mic
Sometimes it’s not the mic—it’s the app.
Test your Logitech mic with:
- Zoom
- OBS Studio
- Audacity
If it works in these apps, the problem likely lies with Logitech’s own software.
5. Still Not Working? Try an External Microphone
If the mic still doesn’t respond, it might be a hardware fault. And if your webcam still captures video fine, switching to an external mic could be the easiest fix.
An external USB mic or headset often offers better clarity anyway, especially for streaming or meetings.
Wrap-Up
The Logitech C920 is reliable, but like all tech, it has its hiccups. With these steps, you should be able to get your microphone working again, or find a solid workaround.
Still stuck?
Feel free to contact us, and don’t miss our in-depth webcam reviews to find your perfect setup!