VicoHome cameras are great for keeping your home safe and secure.
It comes with its own VicoHome app as well, which is useful for setting up and viewing live feed.
Sometimes, though, the app or the camera itself acts up. For instance, it won’t connect, causing you frustration!
If your VicoHome camera isn’t connecting to your Wi-Fi, don’t panic!
This guide will help you provide the solutions to get your camera back online and reconnect!
No matter which VicoHome camera you have, these tips will work for all models.
Got a plug-in, battery-powered, or doorbell camera? We’ve got you covered!
Solution 1: Check the internet connection
One of the main reasons for connection problems is usually the internet. It could be your slow or unstable Wi-Fi causing the VicoHome camera to go offline.
Ensure the connection is stable and strong
First things first, check to make sure your internet connection isn’t slow or unstable. Make sure it’s not receiving weak signals.
Ensure no devices are interfering
At the same time, try to check no other device is interfering with the connection. Disconnect the other devices and try to connect your VicoHome again.
Keep router within range
Also, when setting up the camera, make sure the router is within range and nearby. You might want to place it close to the camera to avoid any coverage issues.
Put the correct Wi-Fi name and password
One more thing to keep in mind is that you should put the correct Wi-Fi name and password. This is especially important when you’re trying to connect to the network.
Make sure your phone has granted VicoHome app permissions
Have you checked the settings to ensure VicoHome has permission to connect to your network?
Remember that almost every app needs permission to proceed.
Here are some easy steps to grant VicoHome permissions on your phone.
On Android:
Open “Settings.”
Go to “Apps” or “App Management.”
Find and select the “VicoHome” app.
Tap on “Permissions.”
Ensure all necessary permissions, especially network, are enabled.
On iPhone (iOS):
Open “Settings.”
Scroll down and select the “VicoHome” app.
Check that all relevant permissions, particularly those for the network, are turned on.
If the network is running on 5GHz, change it to 2.4GHz!
By keeping these points in mind, you’ll get your VicoHome camera back online. You could also try to wait until the Wi-Fi is stable again. Or, change the network before setting it up again!
Solution 2: Restart the VicoHome Camera
Sometimes, a quick fix can be as simple as restarting your camera.
If there are any temporary issues, restarting your camera can solve them.
For the battery-powered camera
Find the power button by uncovering the silicone cover located at the bottom of the camera.
Long press the button for a few seconds. Release it when you see the indicator flashing.
Then, try to initiate the setup and see if the connectivity problem disappears.
For the plug-in cameras
To restart your plug-n camera, unplug it for a few seconds.
Let it sit for a few seconds before plugging it back again.
Solution 3: Check the power source
Though it isn’t always a power issue, it’s still a good idea to check if everything’s plugged in and powered up properly.
First, I’d suggest you ensure the power source is working perfectly.
For example, you can plug in different devices to check if they’re receiving adequate power. In that way, you’ll know whether or not it’s the power source problem.
For battery-powered cameras
Use the 5V/1.5A charger to keep your camera charged. This is important when the camera has no power, especially when you’re setting it up.
For plug-in cameras
If you’ve got a plug-in camera, ensure the power supply is working perfectly.
Make sure the adapter isn’t damaged or anything like that.
Solution 4: Reinstall the app
If the network is all good, it could be an app issue.
Apps can sometimes have bugs, leading to unexpected issues like the camera being stuck on connecting.
Just to confirm it’s not the app, uninstall it and reinstall it.
Then, set up your camera again by adding it from scratch.
At the same time, make sure your firmware is up-to-date. Keeping the app updated helps prevent bugs, glitches, and issues like connectivity problems.
Solution 5: Reset the Camera
As a last resort, if nothing else works, try resetting the camera if it’s still offline.
A reset might fix the connection and offline issue by restoring all settings to default.
However, this will erase all pre-settings, configurations, and data.
So, before you proceed, make sure to save and store your data and settings.
Also, remember your Wi-Fi network name and password, as you’ll need them when setting up the camera again.
Once you’re ready, you can reset your VicoHome camera.
Final Thoughts
We hope one of these solutions helped. Network problems can occur at times and might be related to the network, router, app, or camera itself. If your VicoHome camera remains offline, don’t give up. You can always contact VicoHome support for more help!
s